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Frequently Asked Questions

How much will my ad cost?
What do I need to place an ad?
When will my ad appear online?
What payment options do we accept?
Can I advertise more than one property at a time?
Is this website secure?
Do I need a digital Camera to take Photos of my Property?
How many images can I up-load and what size must they be?
Can I alter my Ad once it has been placed?
What happens if I forget my Password?
Do your offer Real Estate Agents discounts?
Why should I advertise my property at Solcom Services.com.au?
Do I have to provide my personal e-mail address in my Ad?
Can I remove my ad?
Can I include photos?
Can I change my photos?
How do I get my photos in digital format?
Can I get a refund if I remove my ad prior to its expiry date?
How will people find my ad on restate.com.au?
How do buyers contact me?
What is a Virtual Tour?
Website Optimization?

How much will my ad cost?

You will have a choice of advertising on just this website or on our network of website's. Click here to see latest pricing.

What do I need to place an ad?
All you need to do is follow the simple steps below:
• Select the length of time that you would like to advertise for.
• Enter property details using our step-by-step ad creation wizard.
• Upload up to 12 photos of your property.
• Pay for your ad using our secure online credit card system or send us a cheque by mail
• Your ad will be online immediately
• You can edit/change your ad anytime, upload or alter your images as well.

We also offer a free trial, give it a try, what have you got to lose.

When will my ad appear online?
Immediately, Once you place an order your Ad is automatically placed online, we will then allow you 5 working days to receive payment if sending a cheque or money order. If payment is not received within this time, the Ad will be removed from our database.

What payment options do we accept ?
You can pay for your Ad by Credit Card,Cheque or Money order. We accept online payments via Visa, Master Card, Bank card through our safe and secure encrypted server. Alternatively you may pay by Cheque or Money Order.

Please note that your Ad will be activated immediately, however if we have not received payment within 5 working days it will be removed automatically by our system.

Can I advertise more than one property at a time?
Yes. You will be able to control all your Ads from your own administration screen. Just logon using your email address and password (use the same password for all your ads) to access all your ads from the one place.

Is this website secure?
Yes. The payment section within restate.com.au is secure, preventing anyone gaining access to your credit card details.

Do I need a digital Camera to take Photos of my Property?
No. You can take pictures with a normal film camera and then ask you local camera store to put the images on to a Photo CD. You can then upload images directly from the CD. Images stored on a Picture CD are usually at a resolution of approx at 1024 x 1536 pixels (this is the width and height of the image) and in JPEG format. Mention that you require the images to be viewed on your PC. The quality of the pictures will be far better than is required to be viewed on the internet. We will reduce the image size if required and this will be done automatically during the upload process. Most pictures you see online will be resized to approx 533 X 400 pixels.

How many images can I up-load and what size must they be?
You can up-load up to 12 images; format of images must be in either JPEG,JPG or GIF. The images can be just about any size, from 200 to 2000 pixels wide by 100 to 1500 pixel's high, we automatically resize them so you don't have to worry about dimensions of file size. We accept file sizes from over 20K to over 2000K . If you don't have a digital camera you can ask your local camera store to develop your film in electronic format onto CD. Please note, smaller sized images load quicker and are viewed faster, and for all images to appear the same size they must be uploaded at the same size.

Can I alter my Ad once it has been placed?
Yes. When creating your Advertisement, the e-mail address and password you entered will allow you to modify your Ad at any time of the Day or Night. On our home page go to the Edit/Delete listing option under the My Account heading.

What happens if I forget my Password?
On our home page click on Password Reset option under the My Account heading, Enter the e-mail address you used when you created your Ad and we will e-mail your password to you, usually within a few minutes.

Do your offer Real Estate Agents discounts?
Yes. We are able to offer reduced rates for volume Ad placements to Real Estate Agents. For further details please select Agents Information or email us at sales

Why should I advertise my property at restate.com.au?
We have created a website which uses the latest technologies and features, making online property advertising easy, quick and affordable.
• Professional full featured and yet easy to use interface.
• Up-load up to 12 images, accepted formats include JPEG, JPG & GIF.
• File size is not a concern as we will automatically resize and optimize all images if required.
• Your advertisement will be accessible to people in your city, throughout your state, right across the country, and around the world, via high rank listings in all major search engines, and much more..

Do I have to provide my personal e-mail address in my Ad?
No. While most people might prefer to be contacted by email there may be some who don't want to use their personal email address on the website. For an additional fee of $10 we can create an email alias for you while your ad is online. That is, we can create an address of yourname@restate.com.au and redirect any enquires sent to this address to your personal address. No one will ever know your real email address and this email address will be terminated when you no longer need it or your ad expires.

Alternatively you could create a free email address to use just for your Ad. There are many places you could do this such as hotmail.

Can I remove my ad?
Yes. If you would like to remove your ad prior to the expiry date you can do so via the ad management section. There is no refund for unused time if you remove your ad prior to the automatic expiry date.
You will be able to manage all of your ads via your login access that will be created as part of the process of placing your first ad online.

Can I include photos?
Yes. You can include up to 12 photos, we accept GIF,JPG & JPEG formats. We also don't restrict the size of the file being uploaded as we will resize and optimize to fit into your Ad, though large file sizes will take longer to upload. Including photos of your property is a great way to increase peoples' interest. It also results in you receiving higher quality enquiries as they have already had a chance to view your property online.

Can I change my photos?
Yes. You can change any or all of the photos you originally placed at any time. Click on the Edit/Delete Listing option from our menu, enter your email address and password to manage your ad/s at any time.

How do I get my photos in digital format?
To place photos online you will need to have access to a digital camera or a scanner, or you may be able to get them developed into digital format .A digital camera will take photos in electronic format whilst a scanner will convert traditional photos to digital format.
Many photo-processing labs provide a service to develop your film in the traditional manner as well as providing you with your photos in digital format.
Alternatively, we can scan your images for you, please select the scanning photos option for our current rates.

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Can I get a refund if I remove my ad prior to its expiry date?
No. There is no refund for unused time if you remove your ad prior to the automatic expiry date. Once your payment has been processed your advertisement will be live and the full cost of the advertising will be incurred regardless of when the ad is removed.

How will people find my ad on restate.com.au?
Potential buyers/renters conduct property searches on restate.com.au If your property matches their criteria your ad will appear within their search results.
You will receive your own unique AD ID, mention our site and your property number if you are going to be advertising in newspapers,flyers, brochures etc.

Example - www.restate.com.au | AD ID 1234.

How do buyers contact me?
You will need to include your contact details within your property description should you wish to be contacted by means other than email. We recommend you include as many contact details as possible to ensure that potential buyers have sufficient ways of reaching you. Your ad will have an email form that will allow users to email you via PropertySelling.

What is a Virtual Tour?
With the increase in connection speeds made available to many internet users, we are now able to offer virtual tours that allow you to move around and zoom in on different parts of a property, this gives you the impression of actually being there. Please see our Virtual Tour page for more information and examples.

Website Optimization?
This website has been optimized for Internet Explorer 5 and above and a screen resolution of 1024 x 768 pixels. Some functions such as the virtual tours require the browser to be Java enabled. This can be activated from the Browsers Advanced Internet Options Tab, if not already enabled. Other features require Macromedia Flash Player, usually the browser detects and downloads it automatically if it is not installed, alternatively you may visit Macromedia Flash Player Download Center.

Please Note, to get more viewable area on your web browser screen press the F11 key, to restore it press the F11 key again. This is particularly useful if you have a smaller monitor or are viewing the site at a resolution of 800 x 600 pixels.

If you need more information please contact us via phone or email.